Engagement history
Every call, chat, email and ticket you handled
| Channel | Customer | When | Conversation | Duration | Outcome | |
|---|---|---|---|---|---|---|
| Call | Joseph Otieno |
When Today |
Conversation
0:00
6:12
|
Duration6:12 | Outcome | |
| Chat | Peter Njoroge |
When Today |
Conversation | Duration14:40 | Outcome | |
|
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Grace Achieng |
When Yesterday |
Conversation Thread, 4 messages | DurationNone | Outcome | ||
| Ticket | Samuel Kiprono |
When 21 Sep |
Conversation #TK-2041, open ticket | Duration2 d 4 h | Outcome | |
| Call | +254 733 908 112 |
When 20 Sep |
Conversation
0:00
0:48
|
Duration0:48 | Outcome | |
| Chat | Wanjiru Kamau |
When 20 Sep |
Conversation | Duration6:05 | Outcome | |
|
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| Call | Daniel Mutua |
When 19 Sep |
Conversation | DurationNone | Outcome | |
| Call | Faith Njeri |
When 19 Sep |
Conversation
0:00
12:05
|
Duration12:05 | Outcome | |
|
No engagements match these filters Try another channel or outcome, or clear the search. |
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| Job post | Business | Channels | Rate | Status | Date | |
|---|---|---|---|---|---|---|
Front desk calls, weekday mornings |
Savanna Dental Care | ChannelsCalls, chat | RateKES 450/hr | Status | Date24 Sep 2026 | |
Bilingual live chat, English and Kiswahili |
Mara Home Services | ChannelsChat, email | RateKES 380/hr | Status | Date22 Sep 2026 | |
Appointment reminders, Saturday shift |
Savanna Dental Care | ChannelsCalls | RateKES 400/hr | Status | Date18 Sep 2026 | |
After-hours roadside assistance line |
Upland Motors | ChannelsCalls | RateKES 520/hr | Status | Date10 Sep 2026 | |
Weekend support tickets |
Mara Home Services | ChannelsTickets, chat | RateKES 420/hr | Status | Date2 Sep 2026 | |
Claims follow-up by email |
Kilele Insurance | ChannelsEmail, tickets | RateKES 400/hr | Status | Date28 Aug 2026 | |
|
No job posts match these filters Try another status or channel, or clear the search. |
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| User | Role | Status | Last active | Joined | |
|---|---|---|---|---|---|
| Brian Mwangi | RoleAgent | Status | Last active2 min ago | JoinedMar 2025 | |
| Faith Wambui | RoleAgent | Status | Last activeNever | JoinedSep 2026 | |
| Amina Wafula | RoleBusiness | Status | Last activeYesterday | JoinedFeb 2025 | |
| Amina Hassan | RoleAgent | Status | Last activeOnline now | JoinedJan 2024 | |
| Joyce Kendi | RoleAdmin | Status | Last active1 h ago | JoinedJun 2024 | |
| Kevin Ochieng | RoleAgent | Status | Last active3 days ago | JoinedJan 2026 | |
|
No users match these filters Try another role or status, or clear the search. |
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Showing 1–8 of 214
Try it: switch the list type above the screen, search or pick filters (a set filter turns primary-tinted with a clear button), and pick filters that match nothing to see the empty state. Select rows with their checkboxes, a click on the row, or Space on a focused row; Up and Down move between rows. The checkbox carries the selection, so the rows stay plain table rows with no aria-selected, as in the Data table: a selected row gets the darker primary tint and bar, a focused row only an outline. Export downloads the list as CSV. This is one specimen with a type switch rather than three because <x-module-list> is one template: the type only swaps the columns, filters and row partial, so everything else stays identical. The engagement and job post rows are the profile page's Engagement history row and Job post history row. The sidebar rail opens over the list, so the table doesn't reflow, and below 720px it folds into the menu button.